State your desire to cancel, fill out a cancellation form and pay a pro-rate to stop your billing.If you are beyond your first year of membership, you may cancel with the amount of notice spelled out on your membership agreement for any reason. Gather appropriate documents, including a copy of an Equinox membership contract.When using our handy guides, please keep in mind that there is no substitute for reading the terms stipulated in your membership contract. Some contracts, the complaint says, fail to tell the customer he or she has three days after signing in which to cancel, as required by the HCSA. Equinox's contracts, though, stipulate that members can cancel only via certified or registered mail, according to the complaint. The HCSA gives consumers the right to cancel in writing, by personal delivery to the address specified in the membership agreement. Likewise, according to the complaint, Equinox is violating the Health Club Services Act (HCSA) by using contracts that obligate customers "to automatically and perpetually renew" their memberships by imposing "unreasonable and unduly onerous" cancellation requirements. "They don't disclose the math on the first page." "These contracts do not," he told ABC News. For example, he said, contracts signed by Equinox customers in New Jersey are retail installment contracts, and, as such, must disclose on their first page the customer's total financial obligation. Joseph Jones, attorney for the plaintiffs, alleges that Equinox's contracts violate a variety of laws. Here’s a larger excerpt of the article to see the multiple membership complaints about Equinox: ABC News also published an investigative report in 2014 on Equinox’s policies saying, “The chain's contracts, claims the suit, force members to 'automatically and perpetually renew' their memberships, making it exceedingly difficult for them to quit.” In fact, Equinox was sued in a class-action suit in 2014 over its cancellation policies. Equinox has a host of other complaints about it, but a primary complaint is difficulty during the cancellation process. Equinox is yet another gym franchise notorious for contracts meant to bind the gym member. What is NOT loved, however, is its cancellation policy. With more than 60 locations across the United States, as well as London and Toronto, Equinox is a high-end fitness institution that is loved by many. As it was going on for a significant number of months, it made me speculate whether I needed to lose my credit card just to disconnect it to this health club, because it seemed that it was no other way to get rid of the monthly charges.Equinox has served as a fitness and well-being company for more than 20 years. Each month, when I contacted the billing department, I kept learning anther rule that I had never heard before, which supposedly "prevented" the health club from canceling my membership. Even after living in Europe for months, I was still getting monthly charges on my credit card for a long-canceled service. Again, a different time, another supervisor from the club told me that I needed to send a certified mail for my intent of cancelation. After paying another month in the next billing period, I learned it from another representative that the cancelation time is three months. In fact, I had to learn it in a hard way that I needed to cancel my account also in writing. The lady whose task was to represent the department failed to inform me that it was not a valid cancelation. Before that, I called the customer department for more than two months before my intended move. Recently I relocated my residence from the US to Europe. I was a member of this health club in DC for over 15 years.
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